Where is the best place to search for a VP of call center operations? 150 - 200K per year plus bonus?
Title: Vice President, Service Delivery “Coaching Centers”
User Comments
- • Strategic thinker with analytical and problem solving skills with excellent communication skills
- Department: Service Delivery
- ·Leadership: Develop and implement strategies and plans to lead team that is responsible for Health Dialog’s Coaching Centers located in Manchester, NH Portland, ME Phoenix, San Antonio and Denver. Identify and develop staff to facilitate growth and expand staff capabilities.
- Qualifications
- Health Dialog is a rapidly growing health care company that is improving the appropriateness of medical care by helping patients actively participates in medical treatment choices. Its unique business model is reinventing the way individuals and their health insurers manage care. Health Dialog is led by a highly experienced group of business and health policy leaders.
- • Proven record of success at a Sr. level within a healthcare and/or call center environment
- In April 2006, named by Boston Business Journal as “One of the Area’s Fastest Growing Private Companies” list. In November of 2005, named by Inc. 500 list of “Fastest Growing Private Companies” for the third year in a row.
- • Demonstrated ability to build and mentor call center operations
- ·Participate in the feedback process with clients and participants, as appropriate
- Location: Boston/extensive travel to regional sites. Other sites may be considered
- ·New business: Plan, develop and implement Service Delivery for new clients
- Reports To: SVP, Client Operations
- Leadership of five Coaching Centers utilizing a primary coach model by health care professionals trained and certified in Shared Decision-Making® methodology. Responsible for improving health coaching results through tighter, seamless integration with client resources, community programs, and our health coaching resources.
- • Minimum of a Bachelor’s degree, Master’s degree desirable
- ·“Customer satisfaction”: Lead efforts to ensure that the Coaching Center performance exceeds client expectations regarding program effectiveness and coaching interactions effectiveness.
- I would have said the same answer as above. BUT, it checking out your company and thinking further, I am hoping this is just one avenue you're using and that you think outside the box. Good Luck!
- If you want to post a job classified, go to Monster.com. Don't be such a cheapskate.
- Position Description
- • Ability to interact with customers at all levels including senior medical executives
- ·Operational management: Analyze data to measure and improve operations including effectiveness and efficiency. Manage overall Coaching Center staffing, capacity and operations for inbound and outbound telephonic coaching services to ensure service levels and value expectations are met. Improve the integration of Service Delivery with internal functions including Client Services, Analytic Services, Provider Services, Online Services and IT. Evaluate current procedures and practices for accomplishing continuous process improvement for Coaching Center activities and functions.
- ·Coaching Center project management: Lead coaching center efforts to implement new capabilities (e.g., new technologies, new processes, new products)
- • Exceptional leadership skills in an entrepreneurial and agile culture
- Primary Responsibilities
- Company Overview: