Could you answer to one question about leadership please?
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User Comments
- What do you think? thanks
- C. Can't tell from the text
- A - True
I totally agree with the article! This is a major issue in the Hospitality Industry! Very difficult to retain staff for the establishment. Most of the time is due to poor management.
The staff, don't normally understand their importance in the big picture. Therefore they don't feel that the job or the responsibility they hold, no matter how irrelevant it may seems to them can and most of the time may make the biggest difference! If the staff don't feel they are just as special as their guests I.e. poor staff satisfaction, the result will be poor guest satisfaction!
Therefore, proper training at all levels are imperative! Through training, the staff may shown the big picture, what the establishment is trying to achieve and there they fits in! Explaining and show them that without the staff, the establishment will not be able to function properly.
It is good to let the staff know the significance of their task. Everyone in the establishment is working as a TEAM and this team can only be profitable if everyone works together.
So, back to the problem. Management need to find and train new talents that is able to deliver this task, because it is so true that poor staff retention is often the result of poor management.
I hope this helps you in some way..
- A. True
- B. False
- Question
- Businesses often have problems with finding the right employees. However, problems with staffing and retention may not be due to people who are hired and do not work out or a low unemployment rate. In fact, they may be connected to poor management understanding of how employees fit into the business strategy.
- Creating a strategic plan and definitive initiatives is the easy part of the formula for success. The difficult part is finding, recruiting and retaining the appropriate talent combination in today's market to carry out that plan.
- How does the service industry not only recruit new talent, but protect the employees they have? Questions about payment, training, incentives, benefits and work environment will become more important.
- Staffing and retention are major issues in service industry businesses today.
- The article presents a solution to a staffing problem.